Answer Agent Analytics
Answer Agent has a dedicated analytics page in the admin dashboard at Analytics → Answer Agent. It is split into two tabs: Engagement and Feedback.
Engagement Tab
The Engagement tab shows how visitors are interacting with the chat widget over a selected time range. You can filter by Today, Last 7 days, Last 30 days, or Last year.
The overview band displays the following metrics:
Below the overview band, the Searched topics table lists every topic visitors have asked about, with a total count badge. You can search topics by keyword and page through results. Expanding a row reveals the page breakdown and the last ten real questions asked under that topic.
Feedback Tab
The Feedback tab shows how visitors rated the answers they received. The overview band displays:
A Responses over time chart plots positive and negative feedback as two areas across the selected date range, so you can see trends at a glance.
The feedback responses table lists individual rated answers as cards. Each card shows the visitor's question, the sentiment (positive or negative), the selected reason label, the topic it was classified under, and the date. If the visitor left a written comment, it appears in a highlighted block on the card. You can filter the table by All, Positive, or Negative sentiment, and search by keyword.